Studio Policies
CODE OF CONDUCT
If you are attending class for the first time, please make an account on our website or The Barre Code mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!
Please arrive at least 10-15 minutes before the start of your first class so that you can check-in, meet your instructor, find your props, get a tour of our studio, and feel confident walking into the studio for the first time!
We recommend always arriving 10-minutes before the start of class. Class will start at the designated time and doors may lock at this time. We cannot guarantee your entry to the studio after the start time, and you may be subject to penalty fees.
Socks are required for all classes, excluding once you get on your mat for yoga and heated burn classes. Socks must be worn before entering the studio for hygiene and comfort purposes. Shoes are not allowed in the studio room at any time. Socks are available for purchase at the front desk.
Mats are required for all yoga and heated burn classes. You may bring your own or rent one from the front desk.
Please leave your cell phone and other personal belongings in your locker for the duration of class. Phones are not allowed in the studio room. If you are anticipating an important phone call, you can ask our front desk to hold your phone for you. If you receive a call during class, a staff member can alert you.
All standard classes are 50 minutes long. Please stay for the full duration of class. Leaving class early is a distraction to the other clients and instructor. We kindly ask that you respect one another and the hard work you’ve put into the class by staying for the full duration of the class, including the much needed, peaceful stretch at the end.
CANCELLATION POLICIES
If you are unable to attend a reservation, you must cancel yourself from the class online at www.barrecode.co or via The Barre Code mobile app at least 4 hours before the start of class.
If you do not cancel yourself out of class before the designated cut-off time, and/or do not show up for class, you will receive a cancellation penalty. Cancellation penalties vary by contract and package type, so be sure to review your specific agreement terms below. We cannot take cancellations over e-mail, phone, or voicemail. You must cancel via the website or mobile app.
If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend. If you do not cancel a guest reservation, you are responsible for any penalty fees.
We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.
If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.
WAITLIST POLICIES
You can be added from the waitlist to the class roster up to two hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.
If you are unsure if you are able to attend class, please remove yourself from the waitlist before 4 hours before the start of class to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.
If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.
If you remain on the waitlist less than two hours before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff.
CONTRACT TERMS OF AGREEMENT
You must cancel your membership 30 days in advance of the next auto renewal date. All memberships will continue renewing until they are cancelled. All cancellation requests must be submitted via email to frontdesk@barrecode.co. Membership payments are non-refundable.
Some membership contracts have minimum commitments. Early termination of any Dedicated Membership contract will be subject to an early cancellation fee of $150. Upfront Memberships may not be terminated early and are non-refundable.
If you are traveling or will be out of town, we can place monthly memberships on hold for $15 per month held. You can place a hold on your membership for 1-month increments at a time. Holds must be requested via email at least 14 days before your next billing date. Memberships cannot be cancelled while on hold. Upfront memberships cannot be placed on hold mid cycle.
You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases.
Please refer to the contract-specific policies below.
- All Unlimited Memberships (including unlimited trials)
- Valid at River North studio
- Can book unlimited classes.
- Can book classes 8 days in advance
- Can bring 2 guests each month
- Late cancel window is 4 hours
- Subject to late cancel and no show fees. Late cancel penalty is $10. No Show penalty is $20.
- Contract renews indefinitely, until cancelled
- 8 Class Monthly Memberships
- Valid at River North studio
- Can book 8 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Late cancel window is 4 hours before the start of class
- Subject to late cancel and no show penalties. Penalty is loss of credit.
- Contract renews indefinitely, until cancelled
- 4 Class Monthly Memberships
- Valid at River North studio
- Can book 4 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Late cancel window is 4 hours before the start of class
- Subject to late cancel and no show penalties. Penalty is loss of credit.
- Contract renews indefinitely, until cancelled
CREDIT PACKAGE TERMS OF AGREEMENT
Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.
Please refer to the package-specific policies below.
- 5 CLASS PACK – $110
- Valid at River North studio
- Credits expire 60 days after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel and no show penalties. Penalty is loss of credit
- 10 CLASS PACK – $210
- Valid at River North studio
- Credits expire 6 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel and no show penalties. Penalty is loss of credit
- 15 CLASS PACK – $310
- Valid at River North studio
- Credits expire 9 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel and no show penalties. Penalty is loss of credit
REFUND POLICY
All sales are final. No refunds. Retail can be exchanged within 14 days of purchase with tags on for another retail item of the same value or for account credit.
You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.